Shipping Policy

Last updated: 14 October 2026

5.1 Delivery Area

We currently deliver to addresses within South Africa. Unfortunately we do not ship internationally at this time. 

5.2 Shipping Rates

Shipping fees are calculated at checkout based on your delivery address and order total.

5.3 Processing Time

Orders are processed on business days (Monday to Friday, excluding South African public holidays). We aim to process and dispatch all orders within 1–2 business days of receiving payment confirmation.

Orders placed over weekends or on public holidays will be processed on the next business day.

5.4 Estimated Delivery Times

Once your order has been dispatched you will receive a shipping confirmation email with a tracking number. Estimated delivery times from dispatch are:

These are estimates only and not guaranteed. Delivery times may be affected by high-demand periods (e.g. Black Friday, festive season), courier delays, adverse weather, or other factors outside our control.

5.5 Courier Partners

We use Bob Go and their couriers to deliver your orders. You will be provided with a tracking link once your order is dispatched so you can monitor delivery progress.

5.6 Tracking Your Order

A tracking number will be emailed to you once your order has been collected by the courier. Use this number on the courier’s website or app to track your shipment. If you have not received a tracking number within 2 business days of your dispatch confirmation, please contact us at contact@blooscosmetics.co.za.

5.7 Delivery Address and Failed Deliveries

Please ensure that your delivery address is complete and accurate at checkout. We are not responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided by you.

If a delivery is unsuccessful (e.g. nobody available to receive the parcel), the courier will leave a notification and attempt redelivery or hold the parcel at a depot for collection. Additional redelivery fees may apply. After  5 business days, uncollected parcels may be returned to us.

If an order is returned to us due to an incorrect address or failure to collect, we will contact you. You will be responsible for the cost of reshipping the order.

5.8 Risk and Ownership

Risk in the products passes to you upon delivery to the address you provided. Ownership passes to you once we have received full payment.

5.9 Damaged or Lost Parcels

If your parcel arrives visibly damaged, please photograph the packaging before opening it and contact us at contact@blooscosmetics.co.za within 24 hours of delivery. If your order does not arrive within the estimated timeframe, please contact us and we will investigate with the courier on your behalf.

5.10 Click & Collect

This option is not available.

5.11 Changes to Shipping Policy

We reserve the right to update our shipping rates, courier partners, and delivery timeframes at any time. The current policy will always be available on this Website.